Terms of Service

By accessing or using gridIQ ("the Service"), operated by High Impact Group Pty Ltd ("we", "us", "our"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.

gridIQ is an energy market intelligence platform that provides analysis of Australia's electricity markets, including the National Electricity Market (NEM) and the Wholesale Electricity Market (WEM). The Service includes market data visualisation, AI-powered insights via the Watt assistant, price alerts, Scope 2 emissions calculations, and related tools.

• You must provide accurate information when creating an account.
• You are responsible for maintaining the security of your account credentials.
• You must be at least 18 years old to create an account.
• One person or entity may not maintain more than one account.
• You are responsible for all activity that occurs under your account.

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable laws.
• Attempt to gain unauthorised access to any part of the Service or its related systems.
• Use automated tools (scrapers, bots) to access the Service without our written consent.
• Interfere with or disrupt the Service or the servers or networks connected to it.
• Reverse engineer, decompile, or attempt to extract source code from the Service.
• Resell, redistribute, or sublicense the Service or its data without authorisation.
• Use the AI assistant (Watt) to generate content that is harmful, misleading, or illegal.

Market data displayed on gridIQ is sourced from the Australian Energy Market Operator (AEMO) and is provided for informational purposes only. While we strive for accuracy, we do not guarantee the completeness, timeliness, or accuracy of any market data.

gridIQ does not provide financial, investment, or energy trading advice. You should not rely solely on gridIQ data for energy procurement or trading decisions. Always consult qualified professionals and verify data with official AEMO sources.

The Watt AI assistant provides analysis based on market data and AI models. AI-generated content may contain errors or inaccuracies. You are responsible for verifying any AI-generated insights before acting on them. We make no warranties regarding the accuracy or reliability of AI-generated content.

• Paid plans are billed on a recurring subscription basis via Stripe. Subscriptions renew automatically at the end of each billing period (monthly or annually) until cancelled.
• Prices are in Australian dollars (AUD) and include GST where applicable.
• You may cancel your subscription at any time via Account Settings or by contacting support. Cancellation takes effect at the end of the current billing period — you retain access until then.
• We reserve the right to change pricing with 30 days' notice.
• Annual plans: if you cancel within 30 days of renewal, you are eligible for a pro-rata refund of the unused portion. Monthly plans are generally not refunded for partial billing periods. Nothing in these terms excludes, restricts, or modifies any rights you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010), including consumer guarantee rights that cannot be excluded by agreement.

The Service, including its design, code, and branding, is owned by High Impact Group Pty Ltd. AEMO data is sourced under AEMO's terms of use. You retain ownership of any data you upload to the Service (e.g., consumption data).

To the maximum extent permitted by Australian law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities arising from your use of or inability to use the Service.

Our total liability for any claims arising from the Service shall not exceed the amount you paid us in the 12 months preceding the claim.

You agree to indemnify and hold harmless High Impact Group Pty Ltd and its officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of the Service or violation of these Terms.

We may suspend or terminate your access to the Service at any time for violation of these Terms or for any other reason at our sole discretion. Upon termination, your right to use the Service ceases immediately. You may request deletion of your data upon termination.

These Terms are governed by the laws of New South Wales, Australia. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of New South Wales.

We may modify these Terms at any time. Material changes will be communicated via email or a prominent notice on the platform at least 30 days before they take effect. Continued use of the Service after changes constitutes acceptance.

For questions about these Terms, contact us at:

support@highimpactgroup.com.au