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All market data comes directly from AEMO (Australian Energy Market Operator) via their NEMWEB file distribution system. NEM dispatch prices update every 5 minutes (288 intervals per day). WEM data updates every 30 minutes. Weather forecasts come from Open-Meteo. Emission factors come from the DCCEEW National Greenhouse Accounts. We don't use any third-party data aggregators.
NEM dispatch prices and generation mix update every 5 minutes. WEM prices and generation update every 30 minutes. Weather forecasts refresh every 3 hours. Carbon intensity and market scores update every 5 to 30 minutes depending on the underlying feed. Generator bid data has a standard 4-day AEMO publication lag. This is a regulatory requirement, not a gridIQ limitation. You can check live feed status at gridiq.com.au/status.
gridIQ pulls AEMO dispatch data every 5 minutes. If prices appear older than 15 minutes, there may be an AEMO publication delay (this happens occasionally) or a temporary data issue on our end. Check gridiq.com.au/status for the live feed health; if a feed shows degraded or down, we're aware and investigating.
Yes. WA1 covers the Wholesale Electricity Market (WEM) operated by AEMO in Western Australia. WEM uses 30-minute trading intervals rather than NEM's 5-minute dispatch intervals, and price thresholds differ. All six regions (NSW1, VIC1, SA1, QLD1, TAS1 and WA1) are covered throughout the app including Scope 2, Watt AI and price alerts.
Generator bid data shows how each generator offered capacity into the market at each price band on a given day. AEMO publishes this data with a 4-day delay — this is a regulatory requirement, not a gridIQ limitation. The delay prevents generators from using bid data to game real-time markets. gridIQ ingests the published data daily and makes it searchable via the Rebid Monitor and Watt AI.
The public status page at gridiq.com.au/status shows the health of every data pipeline in real time. It distinguishes between a temporary AEMO publication delay (normal, self-resolving) and a genuine ingestion issue on our side. If a feed has been stale for more than 30 minutes you will see a degraded or down status.
No. You get 21 days of full Pro access with no credit card required. Your account only needs payment details when you choose to upgrade to a paid plan.
When you sign up, you automatically get 21 days of full Pro access. You can use every feature including Load Shift Advisor, Scope 2 tracking, unlimited Watt AI conversations and all market analytics. After 21 days, your account reverts to the Free tier (live prices, 5 Watt AI messages/day, 3 price alerts). You can upgrade at any time.
Go to Settings in your dashboard. Upgrades take effect immediately with prorated billing. Stripe-backed subscriptions cancel through the Stripe billing portal via Manage Billing; comp or admin-granted accounts can cancel self-serve via the Cancel plan button. There's no lock-in. Annual billing saves 17%.
Contact support@highimpactgroup.com.au with details of your organisation. We offer case-by-case pricing for research institutions and registered not-for-profits working on energy transition or sustainability topics.
Yes. Annual billing saves 17%. You can switch in Settings > Plan. If you switch from monthly to annual mid-cycle, Stripe prorates the remaining days on your current billing period.
Pro subscribers can add extra sites at $99/month per site via Settings > Sites. Each site extends the number of physical locations you can track for Scope 2, network tariff cost modelling and PPA evaluation. Pro includes 5 sites; additional sites are optional.
Common reasons: expired card, insufficient funds, or your bank flagging the international transaction (Stripe processes in AUD but may route through international channels). Update your payment method in Settings > Manage Billing. If your payment fails 3 times, your account is automatically downgraded to Free. Contact support@highimpactgroup.com.au if you need help.
Watt is gridIQ's embedded AI analyst. Its specialist tools cover live prices, generation mix, carbon intensity, FCAS, load-shifting windows, weather forecasts, constraints, rebid monitoring, curtailment risk, market events, MLF data, demand response revenue, PPA evaluation and more. Ask it questions in plain English, it queries live data and synthesises an answer. Free: 5 messages/day, Pro: unlimited.
Watt has 74 specialist tools covering prices, price history, generation mix, carbon intensity, FCAS, load-shifting windows, weather, network constraints, market notices, curtailment risk, MLF data, demand response revenue, Scope 2, PPA evaluation, contracts, portfolio analysis, peer benchmarks, generator outages, ISP data, NGER and safeguard compliance. Free users can access live prices; all other tools require a paid plan.
Yes. If you have uploaded consumption data (NEM12 or CSV), configured sites or created PPA contracts, Watt can query your data alongside market data. Ask questions like "What was our Scope 2 intensity last month?" or "How is our PPA contract tracking against the market?" Your data is scoped to your account and is never shared.
Watt is an energy market analyst tool, not a licensed financial adviser. It presents market data, runs calculations and surfaces relevant patterns, but any decisions based on its output are yours. gridIQ does not hold an Australian Financial Services Licence and nothing in the platform should be construed as financial product advice.
Watt covers NEM and WEM market data, Scope 2, PPA evaluation and compliance tools. It doesn't answer general energy questions outside the platform's data scope, and it can't access external websites or your email. If your question is data-related but Watt couldn't answer, it may be a tier restriction. The response will say which plan unlocks that tool.
All six Australian electricity market regions: NSW1, VIC1, SA1, QLD1, TAS1 (NEM, National Electricity Market) and WA1 (WEM, Wholesale Electricity Market). NEM regions use 5-minute dispatch intervals; WEM uses 30-minute trading intervals. Price tier thresholds differ between NEM and WEM.
gridIQ supports NEM12 (MDFF) files, which are the standard interval meter data format used across the NEM. Go to Settings > Scope 2 to upload your NEM12 file. The system parses your half-hourly or 15-minute consumption intervals, matches your NMIs to grid regions and calculates time-matched Scope 2 emissions for each interval. CSV upload is also supported for simpler profiles. Available on Pro.
You configure alert rules (e.g., "Notify me when NSW1 spot price exceeds $300/MWh"). gridIQ evaluates all active alerts every 5 minutes against live dispatch data. Notifications are sent via email and/or webhook. Slack incoming webhooks are supported with Block Kit formatting automatically.
Free users can create 3 alerts. Pro users get unlimited alerts. Alert limits are per account.
Yes. Set the delivery channel to Webhook and point it at any endpoint. gridIQ detects Slack URLs automatically and formats the payload as Slack Block Kit. For all other URLs it sends a structured JSON payload with the alert details, triggered condition and current market data. Webhook delivery includes automatic retry with exponential backoff. Available on Pro.
gridIQ calculates grid carbon intensity (tCO₂e/MWh) from the real-time generation mix in each region using DCCEEW National Greenhouse Accounts emission factors. We provide dual-method Scope 2 reporting: location-based (regional annual average) and time-matched market-based (half-hourly emission factor matched to your consumption intervals). Available on Pro.
gridIQ supports both GHG Protocol methods: location-based (regional annual average emission intensity) and time-matched market-based (half-hourly emission factor matched to your consumption interval). The time-matched method aligns with the Scope 2 Quality Criteria and the requirements of AASB S2 / ASRS climate disclosure. The single-entity ASRS disclosure workflow is available on Pro.
Yes. The Scope 2 disclosure workflow produces a structured output with methodology notes, source citations and calculation detail at the interval level. The output cites AEMO NEMWEB and DCCEEW National Greenhouse Accounts Factors as primary sources, and is designed to support third-party assurance. gridIQ is not itself an assurance provider.
Yes. Pro subscribers can generate API keys in Settings. The REST API provides access to dispatch prices, generation mix, carbon intensity, market scores, NEM events, and more. All endpoints require an API key via the x-api-key header. Standalone API products (Watt API and Alerts API) are priced separately and offer higher rate limits. Full documentation is at gridiq.com.au/docs/api.
JSON. All API responses include a source field citing the underlying AEMO or CER data source, and a timestamp in ISO 8601 UTC format. The Alerts API uses the same structured JSON payload as webhook deliveries, so you can test alert output directly against the API before wiring up a live webhook.
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